Refund Policy
SendShield Files one-time passes are non-refundable once activated, with listed exceptions. Refunds are processed by our merchant of record.
One-Time Passes
Passes are purchased once for a fixed duration (30 days, 3 months, 6 months, or 1 year) and never auto-renew. Because features and cloud storage allocations are provisioned immediately upon purchase, passes are generally non-refundable once activated.
When We Refund
Refunds are considered within 14 days of purchase if you experienced severe, persistent technical issues preventing transfer creation or file retrieval that our support team was unable to resolve, or in cases of accidental duplicate checkout transactions.
How to Request a Refund
Contact [email protected] or submit a ticket through our Support portal with your purchase email address and order confirmation ID.